We use Canada Post for shipping

Yes, we ship orders, to see shipping costs products need to be in the cart and a postal code entered.

• Shipping cost is calculated at check-out and is based on Canada Post shipping rates at the time of the order. The cost for your location will display when your address is entered.
• If you would like to know how much your order will cost to ship, simply add the items to your cart.  After you have added your items to your cart, go to view the shopping cart.  On the right hand side bar, enter your shipping information and shipping quotes will display.  
• If your order contains oversized items or does not fit in the standard* size box additional charges may apply.
• If an order contains pre-ordered items, the entire order will be held until the remainder of the order arrives.  
• International orders will display a quoted price, if the shipping is significantly more than the cost displayed you will be contacted.
• All orders are shipped with TRACKING information.  

USA & International - a phone number is required to ship orders to you. 

**  Our standard shipping boes are 14"x14"x2". Oversize items will e mentioned in the description

Examples of oversize/overweight items are Storage Solutions Paper Holders, Memory Misti, D-Ring albums, and the Scrap'n Easel

International Customs, Duties, and Taxes

International orders (shipped to countries outside of the Canada) may be subject to import taxes, customs duties and fees levied by the destination country. These fees are levied once a shipment reaches your country and must be borne by the recipient. We have no control over these charges and can’t predict what they may be. Customs fees and policies are different from country to country and can change regularly. You should contact your local customs office for further information. When customs clearance procedures are required by your country, it can cause delays beyond our delivery estimates. 

Please note we are not responsible for shipping addresses entered incorrectly, please verify it is correct prior to hitting submit - Thank You

Small items may be able to be shipped letter mail. There is a minimum $5 (plux tax) charge for any order shipped letter mail within Canada and $10 to the USA. By selecting this option you agree to no tracking or insurance and no recourse with your credit card company.  Please include the items you wish to purchase, your mailing address and preferred method of payment if you would like to know if your order can be sent letter mail.

We try to process & ship orders within 3-4 business days (unless otherwise announced on the home page). 

Yes, pick up by appointment can be selected at check-out. You will receive an email with a link to book your appointment. You can pick 2 options - Day pick up (pick up between 8am-4pm) or Evening pick up (5:30pm-9:30pm).  If you do not receive an email please check your SPAM folder. Please give at least 3-4 business days to process your order. We are not always able to process for same day pick up. *We are a home based business* Address for pick up will be emailed to you. 

We are a home-based business and do not have a retail location.  If you are scheduling a pick up, the address will be provided to you.

We do not have a dedicated phone number. We are best able to provide customer support via email or our contact us form. 

We accept Paypal, Cheque/Money order, EMT, and Square. 

• Paypal - you do not require an account to pay with PayPal
• Cheque/Money order - payment is required within 2 weeks from your order being placed. An email will be manually sent with details on where to send payment.
• EMT - During checkout the email to send payment will be given. Payment must be received within 24 hours of the email. 
• Square - Pay with Credit card or pre-purchased gift cards.

Cancellation of Orders

Any orders cancelled by the customer after the transaction has been processed may incur handling fees.

We do not accept returns

We try to be prompt with replying to emails. When you order an automatic email is sent to you. An email is sent again, when your order has been shipped. If there are other issues with your order, you will also be emailed. If you have contacted us and have not seen a reply within a few days, please check your spam folder. Also please ensure your email address is entered correctly when ordering. 

Newsletter subscriptions require confirmation, a message will be sent to your email to confirm

Unfortunately, we are unable to process orders over the phone. All orders must be placed through the site. If you have any trouble placing your order, please see the related FAQ's or contact us here

ScrapbookingOasis.com is an Internet store and home based. We do not have a traditional brick-and-mortar store. 

We only accept 1 coupon code per order. We do, however, offer sale prices and other promotional discounts that can be used in conjunction with coupon codes unless otherwise specified.

Due to the ever changing inventory on our site, we do not have a print catalog. Our website is the most up to date and environmentally friendly catalog we can offer. We aim to create options to make shopping simple such as shopping by Category, Brand, and Theme.

We offer e-gift cards through our credit card process provider Square. Coupon codes cannot be used towards the purchase of a gift certificate. 

ScrapbookingOaiss.com is  a retailer and does not offer wholesale pricing or distrubution. 

ScrapbookingOaiss.com offers coupon codes via a variety of methods. Sign up for our newsletter, follow on social media (Facebook or Instagram) or visit the Coupon Code section of the website. 

A confirmation email will be sent to you after you place an order. If you have not received this email please check your junk folder. If you have not received it within 12 hours please contact us.

If your product arrives safely, but has a manufacturing defect, please contact us. The manufacturer will have to be contacted to replace the item, and I can either give you the contact information or contact them for you, depending on what the particular manufacturer's instructions are for such occurrences. 

We try our best to maintain an accurate inventory but at times humar error occurs. If an item you ordered is out of stock, we will deduct the amount of the out of stock item from the total and adjust the shipping charge if applicable.

We understand that some of you will not be able to utilize particular supplies unless the entire order is available.  We will use our best judgement to contact you if needed.

We are very sorry, but we do not accept backorders at this time.