We use Canada Post for shipping

Yes, we ship orders, to see shipping costs products need to be in the cart and a postal code entered.

• Shipping cost is calculated at check-out and is based on Canada Post shipping rates at the time of the order. The cost for your location will display when your address is entered.
• If you would like to know how much your order will cost to ship, simply add the items to your cart.  After you have added your items to your cart, go to view the shopping cart.  On the right hand side bar, enter your shipping information and shipping quotes will display.  
• If your order contains oversized items or does not fit in the standard* size box additional charges may apply.
• If an order contains pre-ordered items, the entire order will be held until the remainder of the order arrives.  
• International orders will display a quoted price, if the shipping is significantly more than the cost displayed you will be contacted.
• All orders are shipped with TRACKING information.  

USA & International - a phone number is required to ship orders to you. 

**  Our standard shipping boes are 14"x14"x2". Oversize items will e mentioned in the description

Examples of oversize/overweight items are Storage Solutions Paper Holders, Memory Misti, D-Ring albums, and the Scrap'n Easel

International Customs, Duties, and Taxes

International orders will require a quote for shipping costs.

International orders (shipped to countries outside of the Canada) may be subject to import taxes, customs duties and fees levied by the destination country. These fees are levied once a shipment reaches your country and must be borne by the recipient. We have no control over these charges and can’t predict what they may be. Customs fees and policies are different from country to country and can change regularly. You should contact your local customs office for further information. When customs clearance procedures are required by your country, it can cause delays beyond our delivery estimates. 

Please note we are not responsible for shipping addresses entered incorrectly, please verify it is correct prior to hitting submit - Thank You

Small items may be able to be shipped letter mail. There is a minimum $5.89 (plux tax) charge for any order shipped letter mail within Canada. By selecting this option you agree to no tracking or insurance and no recourse with your credit card company.  Please include the items you wish to purchase, your mailing address and preferred method of payment if you would like to know if your order can be sent letter mail.

We try to process & ship orders within 3-4 business days (unless otherwise announced on the home page). 

Local Pick-Up Information

• Please give at least 3-4 business days to process your order.
• We are not always able to process for same day pick up.
• *We are a home based business* Address for pick up will be emailed to you. 
• Payment is required prior to pick up.

Pick-Up by Appointment:

• Select "PICK UP ST THOMAS, ON - PICK UP ONLY" at checkout.
• When your order is ready, you’ll receive an email that includes a link to schedule your appointment. Please note that this link is often overlooked, as some may assume the email is just an invoice—be sure to read it carefully.
• Please check your spam folder if you don't see the email. Please note the email will look like an order or invoice of your order. 

Scheduling Appointments:

• Appointments must be booked at least 12 hours in advance.
• You can choose from two time slots: Day (8am-4pm) or Evening (5:30pm-9:30pm).
• If you need to adjust your order, you must cancel your current appointment and reschedule.

Rescheduling and Cancellations:

• Use the Cancel option (not Decline) to free up your appointment spot for others.
• There is no penalty or extra fee for missing or rescheduling your appointment.
• If you miss your scheduled time, please reschedule for another available spot.

Pick-Up Details:

• You will receive the pick-up address via email after scheduling.
• Someone else can pick up your order on your behalf.
• There is a 10-minute grace period after your scheduled window.
• If issues arise during your pick-up, please contact us via email.

Availability:

• Pick-up is only unavailable if all spots are booked or during family breaks.

We're excited to introduce a new delivery option for customers in the St Thomas, ON area! Here's everything you need to know:

• Delivery Fee: The delivery fee is calculated and displayed at checkout.
• Scheduling Delivery: Once your order is processed (typically within 3-4 business days), you will receive an appointment link to select a delivery date and time. Delivery dates may vary each week.
• Delivery Area: Delivery eligibility is based on postal codes in the St Thomas area. If your location is eligible, the delivery option will appear at checkout. If it does not appear, delivery is not currently available for your area.
• Secure Delivery Location: Please email us if you have a secure delivery location where we can leave your order. If no secure location is available, it’s best to ensure someone is present to receive the delivery.
• Choosing a Delivery Time: You will select the delivery time frame that works best for you. If you are not available during your selected time, please choose an alternative time that suits your schedule. 

• Booking a Delivery Time:

  When selecting a delivery time, please note that delivery will occur with the specified time frame mention on the appointment booking page (for example it may be 7-9pm),
  The specific time slot you choose is for scheduling purposes, but deliveries will be made in an order that makes the most logistical sense. Your order may arrive at any time within specified window of your chosen time slot.

• Processing Time: Orders are typically processed within 3-4 business days, after which you will receive an appointment link to schedule the delivery. Delivery will be based on the available dates provided in the scheduler.
• Switching from Pick-Up to Delivery: If you wish to switch from pick-up to delivery after placing your order, an additional fee will apply, and the order will not be delivered until this fee is paid.
• Responsibility for Unattended Deliveries: If you choose not to be available for delivery, we cannot be held responsible for your order once it has been left. We recommend ensuring someone is available to accept the delivery if this is a concern.

Please note that delivery may take longer compared to picking up your order, as there are limited delivery date options available. Deliveries will typically be scheduled in the evenings within a specified time frame.

We are a home-based business and do not have a retail location.  If you are scheduling a pick up, the address will be provided to you.

We do not have a dedicated phone number. We are best able to provide customer support via email or our contact us form. 

We accept Paypal, Cheque/Money order, EMT, and Square. 

• Paypal - you do not require an account to pay with PayPal
• Cheque/Money order - payment is required within 2 weeks from your order being placed. An email will be manually sent with details on where to send payment.
• EMT - During checkout the email to send payment will be given. Payment must be received within 24 hours of the email. 
• Square - Pay with Credit card or pre-purchased gift cards.

Cancellation of Orders

Any orders cancelled by the customer after the transaction has been processed may incur handling fees.

We do not accept returns

We try to be prompt with replying to emails. When you order an automatic email is sent to you. An email is sent again, when your order has been shipped. If there are other issues with your order, you will also be emailed. If you have contacted us and have not seen a reply within a few days, please check your spam folder. Also please ensure your email address is entered correctly when ordering. 

Newsletter subscriptions require confirmation, a message will be sent to your email to confirm

Unfortunately, we are unable to process orders over the phone. All orders must be placed through the site. If you have any trouble placing your order, please see the related FAQ's or contact us here

ScrapbookingOasis.com is an Internet store and home based. We do not have a traditional brick-and-mortar store. 

We only accept 1 coupon code per order. We do, however, offer sale prices and other promotional discounts that can be used in conjunction with coupon codes unless otherwise specified.

Due to the ever changing inventory on our site, we do not have a print catalog. Our website is the most up to date and environmentally friendly catalog we can offer. We aim to create options to make shopping simple such as shopping by Category, Brand, and Theme.

We offer e-gift cards through our credit card process provider Square. Coupon codes cannot be used towards the purchase of a gift certificate. 

ScrapbookingOaiss.com is  a retailer and does not offer wholesale pricing or distrubution. 

ScrapbookingOaiss.com offers coupon codes via a variety of methods. Sign up for our newsletter, follow on social media (Facebook or Instagram) or visit the Coupon Code section of the website. 

A confirmation email will be sent to you after you place an order. If you have not received this email please check your junk folder. If you have not received it within 12 hours please contact us.

If your product arrives safely, but has a manufacturing defect, please contact us. The manufacturer will have to be contacted to replace the item, and I can either give you the contact information or contact them for you, depending on what the particular manufacturer's instructions are for such occurrences. 

We try our best to maintain an accurate inventory but at times humar error occurs. If an item you ordered is out of stock, we will deduct the amount of the out of stock item from the total and adjust the shipping charge if applicable.

We understand that some of you will not be able to utilize particular supplies unless the entire order is available.  We will use our best judgement to contact you if needed.

We are very sorry, but we do not accept backorders at this time.