Shipping Info & Help

Use the tabs below to find the info you need.

Shipping Info Local Pickup Local Delivery Contact Info Payment Info FAQ

Shipping Information

Shipments may be made via Canada Post, UPS, Purolator, etc. Shipping rates are calculated at checkout based on live carrier rates.

Do you ship orders (or why don’t I see a shipping option)?

Yes. To see shipping options and costs, add items to your cart and enter your postal code/address at checkout.

Tip: If you want to estimate shipping before checkout, add items to your cart and use the shipping estimator in the cart.

Oversize items & standard box size

Our standard shipping boxes are 14" × 14" × 2". Items that don’t fit (or are overweight/oversize) may require a larger box and additional shipping charges.

  • Oversize items are usually noted in the product description when possible.
  • Examples: paper storage solutions, Memory MISTI, D-ring albums, Scrap’n Easel.

Pre-orders & mixed orders

  • If your order includes pre-ordered items, the entire order may be held until the rest of the items arrive.
  • If you need items shipped separately, place separate orders (shipping applies to each shipment).

USA & International

  • International orders may display a quoted shipping price. If shipping is significantly higher than the quote, you will be contacted.
  • A phone number is typically required for international shipments.
USA shipping: If you do not see USA shipping available at checkout, it is currently not being offered.

Customs, duties & taxes (international)

Orders shipped outside of Canada may be subject to import taxes, customs duties, and fees charged by your destination country. These charges are the responsibility of the recipient and can also cause delays.

Letter mail (small items)

Some small items may be eligible for letter mail within Canada.

  • Minimum letter mail charge: $5.89 + tax (Canada)
  • Letter mail has no tracking and no insurance
  • By selecting letter mail, you agree there may be no recourse if a package is lost

If you’d like to confirm eligibility before ordering, please contact us with the items you want, your mailing address, and your preferred payment method.

Processing time

  • We try to process & ship orders within 3–4 business days (unless otherwise posted on the home page).
  • Please double-check your shipping address before submitting your order.

Need help? Please reach out through our contact form.

Local Pickup (St Thomas, ON)

Pick up is by appointment only. Please allow 3–4 business days for order processing (same-day pickup is not always possible).

How to choose pickup

  • Select "PICK UP ST THOMAS, ON - PICK UP ONLY" at checkout.
  • When your order is ready, you’ll receive an email with a link to schedule your appointment.
  • Please check your spam folder if you don’t see it.

Appointment rules

  • Appointments must be booked at least 12 hours in advance.
  • Two time-slot options: Day (8am–4pm) or Evening (5:30pm–9:30pm).
  • If you need to adjust your order, please cancel your appointment and reschedule.

Rescheduling

  • Use Cancel (not Decline) to free the spot for others.
  • No penalty or extra fee for missing or rescheduling.
  • There is a 10-minute grace period after your scheduled window.
Important: We are a home-based business and do not have a retail storefront. The pickup address is provided by email after scheduling.

Local Delivery (St Thomas area)

Delivery eligibility is based on postal codes in the St Thomas area. If eligible, the delivery option will appear at checkout.

How it works

  • The delivery fee is calculated and displayed at checkout.
  • Once your order is processed (typically 3–4 business days), you’ll receive an appointment link to choose a delivery date/time.
  • Delivery dates may vary each week and are limited.

Delivery time windows

The time slot you choose is for scheduling, but deliveries will be made in the most logical route order. Your delivery may arrive at any time within your selected window (for example, 7–9pm).

Unattended deliveries

If you have a secure delivery location, please email us in advance. If no secure location is available, it’s best to ensure someone is available to receive your order.

Note: Delivery may take longer than pickup due to limited delivery date options.

Contact Information

We’re best able to provide support via email and our online contact form.

No phone line: We do not have a dedicated phone number.
Email Communication

We try to be prompt with replying to emails. When you order, an automatic email is sent to you. An email is sent again when your order has been shipped. If there are other issues with your order, you will also be emailed.

If you have contacted us and have not seen a reply within a few days, please check your spam folder. Also please ensure your email address is entered correctly when ordering.

Contact us here

Didn’t see our reply?

  • Please check your spam/junk folder.
  • Confirm your email address was entered correctly.

Payment Information

We accept PayPal, Cheque/Money Order, EMT (e-Transfer), and credit card (via Square).

Details

  • PayPal: You do not require an account to pay with PayPal.
  • Cheque/Money Order: Payment is required within 2 weeks of placing your order. Details will be emailed to you.
  • EMT: The email to send payment to is provided during checkout. Payment must be sent immediately after placing your order.
  • Credit card: Processed through Square (also supports gift cards, where available).

FAQ

Orders & cancellations

  • Orders cancelled after the transaction has been processed may incur handling fees.

Returns

  • We do not accept returns.

Coupon codes

  • Only 1 coupon code can be used per order.
  • Coupon codes must be entered at checkout before submitting your order.

Newsletter

  • Newsletter subscriptions require email confirmation.